Frequently Asked Questions

In your rate is included the transportation services. You will be picked up from the airport and transported to the resort. Please send your flight information 2 months before your trip to our travel consultant to contact@viadestination.com to secure your round-trip transfer service.

Yes, roundtrip shuttle transportation between the airport and the resort will be arranged for you. Our wedding planner and travel agent will coordinate all the details once you RSVP and book your room. In case your flight is delayed or there are any changes to your travel plans, our travel agent will stay in touch with the transportation company to ensure you're picked up at the right time without any stress on your end.

Cancun Airport | {CUN}

We recommend getting your passport immediately. The processing time to get an US passport by the Department of State usually takes 3-4 months, we recommend you to do it as soon as you can because you will need your passport to book your flight.

To receive these discounted room rates and be part of our wedding, it is required to book within our room block.

It’s completely up to you! The minimum stay at the resort is 3 nights—November 12, 13, and 14. However, we’ll be hosting events throughout the week, so we warmly encourage guests to come early, stay late, and turn the celebration into a full vacation!

No, only the room is required to be booked through our room block and travel agent.

Our travel agent will coordinate your round-trip airport transfers once you've booked your stay and shared your travel details. These shared transfers are included in your room rate, making your arrival and departure as smooth as possible. Important: To ensure this service is arranged for you, please send your flight information to our travel consultant no later than 45 days before your trip. Please note: Shuttle service is only available on your check-in and check-out dates, and ride-sharing services like Uber are not permitted in the Cancún–Playa del Carmen area.

Yes, you will need a valid passport to enter Mexico, and it must be valid for at least 6 months beyond November 2026. A visa is not required for tourist visits of up to 180 days.

The drive from the airport to the hotel is about 20 minutes.

You can use this link to book directly your room and flight: https://vacations.travelimpressions.com/specialsssl/deal.aspx?deal=369&vendor=TIV& amp;promoc ode=CGTINATALIECHRIS&plcode=305906MAES&gssourcecode=groups&plcodeversion=3 Also you can contact our travel specialist to help you with your reservation: contact@viadestination.com

Single room is for one person (adult) staying in the room. Double room is for two people (adults) staying in the same room. Rates in our Travel section is per person, not per room. For example, if you want to book a Junior Suite King for 2 adults, for 3 nights the cost would be $1,081 (rate per person in double room) x 2 adults = $2,162 per room in all-inclusive plan with meals, drinks and open bar included. Also, transfers are included in your rate.

"All-inclusive” means your room rate covers unlimited food and drinks—including alcoholic beverages—at the resort’s restaurants, bars, and snack spots. It also includes 24 hour room service. You can have 2 breakfasts, 2 lunches, and 2 dinners each if you want! Eat, drink, and relax without worrying about the bill! According to the website, it also includes gratuities. However, we welcome you to tip extra for exceptional service. It goes a long way and is always appreciated by the hardworking resort staff. It’s a nice way to say thank you for making your experience extra special!

The resort is adults-only, so unfortunately, children are not permitted on the property or at any of the wedding events. We hope this gives our guests a chance to relax and enjoy a well-deserved getaway!

We understand there are many online booking options available, but in order to attend our wedding, all guests must book their stay through our official room block. This helps our planners keep everything organized, ensures you're included in all wedding-related events, and allows our travel team to coordinate your transportation and stay with ease. Thank you for understanding!

No, you won’t need to sign a bill or tab after dining. Since it’s all-inclusive, everything is already covered—just enjoy your meal, tip if you’d like, and you’re free to head out whenever you’re ready!

Yes, there are many room options at the resort. Please reach out to our travel specialist to help with options and availability. contact@viadestination.com

Check-in is at 3:00 pm and check-out is at 12:00pm. The hotel has early check-in and late check- out services, subject to availability upon arrival.

Yes, Secrets Playa Blanca enforces a resort-appropriate dress code that varies by time and venue: Casual (daytime & buffet bars): Men may wear Bermuda shorts or capris, sandals or sneakers; women should wear swimsuit cover-ups or resort-style casual wear. No sleeveless shirts for men. Casual Elegance (indoor dinner venues and select outdoor a‑la‑carte): Men must wear collared shirts and long pants (no flip-flops or sleeveless shirts). Women may wear dresses, skirts, slacks, or dress sandals. Basically men should pack a pair of pants for dining indoors for dinner, if you don't pack any pants, you'll just need to eat dinner outside.

The resort uses standard North American outlets (Type A & B, 110 volts), so if you're traveling from the U.S. or Canada, your devices will plug in and charge as usual.

To book your room and flights, please use the following link or contact our travel specialist at https://vacations.travelimpressions.com/specialsssl/deal.aspx?deal=369&vendor=TIV& amp;promoc ode=CGTINATALIECHRIS&plcode=305906MAES&gssourcecode=groups&plcodeversion=3

Yes please, it is a policy to have our wedding at the hotel. Thank you for understanding!

Yes! Ideally, by November 2025 We’ve secured special room rates for our wedding group and these rates are available only until August 6, 2026 and require a minimum of a 3-night stay. We’d like to share an important recommendation regarding your stay at the resort. While we have a block of rooms reserved for the wedding, we know that some of you might want to arrive a few days early, stay longer, or choose a different room category. For that reason, we recommend booking your room as early as possible (ideally at least a year in advance) to ensure you get the special wedding rate and the room availability you’re looking for.

An à la carte restaurant offers a menu where you order individual dishes rather than choosing from a buffet. Each item is freshly prepared and served to your table, giving you a more personalized, sit-down dining experience—just like a traditional restaurant. The plates are fairly small, so we encourage each of our guests to always order an appetizer, an entree (or two), and a dessert. This is the best time to try things out of your comfort zone!

We encourage you to start booking as early as you are able, this helps us plan the wedding events accurately. Please RSVP before June 20, 2026 and book your room at least with a deposit. Thank you for your understanding!

Our wedding planners and travel agents will be happy to assist you with any questions. You can contact them at contact@viadestination.com.

Outdoors

While the resort covers a lot, there are a few essentials you won’t want to forget! Be sure to pack: Portable Fan Sunscreen & Chapstick (reef-safe is recommended) Reusable water bottle Hair Clip Dinner attire | Pants for men (some restaurants have dress codes) Cash (pesos not needed, cash tips accepted) Sun hat & sunglasses

Each event is formal and will have specific attire and themes listed in the itinerary. Please check the weather as we get closer to the event.

In addition to the standard shampoo, conditioner, body wash, lotion, and soap, the resort also provides a variety of extra amenities to make your stay more comfortable. These include a dental kit with a toothbrush and Colgate White toothpaste, a shaving kit, vanity kit, sewing kit, shower cap, shoe mitt, small hair comb, and even bug spray. All items can be replenished upon request, so feel free to pack a little lighter and take advantage of what’s provided!

While it’s best to avoid drinking tap water directly, all the resort’s restaurants serve filtered water that is completely safe to drink, and the ice is also made from filtered water. Brushing your teeth with tap water is generally safe, but if you have a sensitive stomach, you may prefer to use bottled or filtered water as a precaution. You can get unlimited bottled water delivered to your room and in your mini fridge!

No, we kindly ask that guests avoid wearing white so that the bride can shine on her special day. Thank you for understanding!

We’ve thoughtfully curated our guest list to keep the celebration intimate and meaningful, and each invitation reflects that intention. If your invitation includes a guest, their name will be listed. We truly appreciate your understanding as we focus on celebrating with our closest family and friends.

Yes, please help us by letting us know your dietary restrictions when you RSVP.

Yes! Since the resort is all-inclusive, the snacks, drinks, and alcohol in your room’s mini fridge are complimentary and replenished daily. If you'd like to customize what’s stocked—such as requesting only beer and soda—you can simply call the front desk upon room arrival to let them know your preferences. The fridge typically comes with bottled water, Coca-Cola, Diet Coke, Sprite, Orange Crush, and soda water.

We kindly ask that you refrain from taking photos during the ceremony. We want everyone to be fully present in the moment—don’t worry, we’ll have a professional photographer capturing it all for you to enjoy later!

If you're coming from the U.S.: No, you don’t need to exchange money unless you prefer to. U.S. dollars are widely accepted at the resort and in most local shops, especially for tips and small purchases. We've personally never needed to exchange currency. If you're traveling from outside the U.S.: Yes, it's recommended to exchange your currency for either Mexican pesos or U.S. dollars, as those are the only two currencies typically accepted in the area.